How long is a session?
A standard session is 60 minutes.
What's considered a connection/conversation?
A connection or conversation happens when we put you directly on the phone line with the individual you are trying to reach.
How many agents are on my account?
You will have a trained team of 8 reps deployed and working parallel with your sales team during each session.
What if I get multiple connections at once?
The MonsterConnect System identifies screens and prevents multiple connections from being delivered to your sales team.
What do the agents say to the prospect?
The MonsterConnect agents never speak directly to your prospects.
How can I buy?
We provide several ways to purchase our solution. The two most common packages are by the hour and by the connection.
A. By The Hour – Our flagship product is hourly. Your team buys a block of hours and uses these hours quarterly or annually. These hours are backed by the industry standard 5 connections per hour guarantee. Most clients see an average of 12 connections per session. This is typically the most cost effective way to consume.
B. By The Connection – Your second option is to purchase a block of connections that can be used on a quarterly or annual basis. This option allocates for minimum risk and flat cost purchasing.
C. Alternative Pricing – We do offer additional pricing arrangements on a case by case basis.
What's the average number of sessions your clients typically use?
This varies based on the size of the team and their overall potential client universe. Almost all of our clients use our services weekly and use 2 – 3 hours per week per sales rep. Some of our enterprising clients use the service daily, but due to the volume of activity that each session creates, most clients are limited based on the amount of follow-up activity generated.
What if I am connected to someone who is not on my list?
If you are connected to someone who is not on your list, it does not count toward your guarantee.
Do you provide reporting?
After each sessions you will receive 3 reports.
a. An overview of the calls you handled (See Report)
b. An overview of the calls made by your team (See Report)
c. An excel spreadsheet with call activity for each call placed by the MonsterConnect team. (See Reports Page)
Who provides the contact list?
Our clients provide their own contact lists or database. We do not source or develop lists, but we do recommend several partners who provide excellent and accurate data. (Mintigo, Jigsaw, Cardbrowser)
Is MonsterConnect a predictive dialer?
No – MonsterConnect is not a predictive dialer. Predictive dialers use voice recognition technology and statistical algorithms that anticipate when targets will answer the phone.
Is MonsterConnect a power dialer?
No – MonsterConnect is not a power dialer. Power dialers also use a dialing engine to initiate calls.