800.875.3015
sales@monsterconnect.com
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Client Success Manager

Our goal at MonsterConnect is to be the Best Company to Work For and the Best Company to Work With. We are looking for positive, self-starting and supportive individuals to join our Client Success team.

As a Client Success Manager your primary focus will be to build strong relationships with our clients by providing them with coaching, strategies, and best practices that will help them get the most out of our technology, while helping them establish and accomplish the goals they have set forth by implementing our software.

We’re in the search for a Client Success Manager with a background in Sales and Marketing in the technology industry who intuitively knows how to develop and foster long-term relationships as an ongoing resource ensuring MonsterConnect aligns with customer needs and goals. You might be exactly who we’re looking for and we’d love to get in touch!

Our team is on a mission to help sales teams generate more conversations, book more meetings, and close more business. Interested?

Apply Now

Responsibilities:

  • Help team drive adoption and client satisfaction through support, training, and other client-focused activities
  • Support the Onboarding and tech support teams in implementation of strategic Client Success goals
  • Deliver exceptional, passionate, sales driven training to end-users
  • Help in expanding relationships with assigned clients
  • Communicate regularly with client’s executive team, as well as their users on usage, best practices and provide ongoing coaching to users
  • Work with Marketing and Tech Support to collect user and client satisfaction data to create new marketing and support training materials for users and client’s executive teams
  • Document client communication and accomplishments in CRM
  • Help develop training materials such as PPT presentations, handouts, videos, and presentations

Qualifications:

  • 2 year minimum sales or customer service experience
  • Experience with software end-users (preferred examples include sales or marketing technology tools)
  • Comfortable with and capable of both demoing and providing training software
  • Proficiency in either Google or Microsoft platforms’ spreadsheet, word processing software
  • Ability to understand the needs of others and respond with respect and promptness to clients, leadership and peers
  • Ability to learn and assimilate information quickly in a fast-changing environment
  • High energy and highly organized, able to consistently work on multiple projects simultaneously
  • Must exhibit a high level of curiosity, be a good listener, a helper at heart, and excited to solve client challenges with MonsterConnect
  • Must pass background check and drug screening, as required for client credentialing

Culture & Work Environment:

  • Optional Virtual Work Environment
  • Flexible and generous PTO
  • Opportunity for advancement
  • Competitive benefits offerings, medical, dental, vision, 401K
  • A chance to make a huge impact in a short amount of time

Pay Range:

  • 65K to 85K

Apply Now

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